Contact Us

Comments, Questions, Concerns? Fill out the form below and someone will be back in contact with you within 48 hours.

F.A.Q.

Shipping

The processing time is 5-7 business days. During the holidays, we have extended our processing time to 7-10 business days. COVID may interfere with the delivery timeframes.

Product Questions

Product Questions or if you need assistance: assist@prettyplanco.com

Hours of Operations

We are available M-F 8 AM-6 PM CST. Please allow us 24-48 hours to respond to inquiries.

RETURN POLICY

Can I return my purchase?

Unopened items may be returned within 7 days for an exchange, refund or store credit. Opened, damaged, or items without a receipt may be denied exchange, refund, or store credit.

My purchase is damaged. Now what?

Hey pretty, sorry you received a damaged item. Please contact us prior to returning your merchandise so that you may receive a return authorization. If approved for a refund, any orders that received free shipping will receive a refund less the shipping fee.

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